Return Policy

babyworld is committed to providing total customer satisfaction. Goods returned to us because of a change of heart (which is fair enough) must be returned to us unused and in their original condition.
Any items purchased from us and returned (at the customer’s expense) within 14 days of delivery, in their original condition, together with original packaging and receipt, will be accepted for a full credit, exchange or refund. It is not possible for us to refund the original cost of delivering the item/s.

We will only accept the return of 'wheeled' goods for exchange or refund, (ie. pushchairs and prams) providing they have their original packaging and have not been used on a hard surface. babyworld.com Ltd reserves the right to refuse a refund if the pushchair and wheels are found to be marked in any way. This does not affect the manufacturers warranty.

To return goods, phone Jo on 01491 821877 or email brenda@babyworld.co.uk to get a return code (RMA) and post back to:

Babyworld Returns
The Slate Barn
Mongewell Park Farm
Wallingford Road
Wallingford
OX10 8DY

Please note: We cannot refund unwanted items if they are not returned in their original packaging and in a re-saleable condition.

If goods are returned as faulty we will inspect the goods and if necessary return them to the manufacturer for inspection and repair or replacement. If upon inspection the goods are found to be in good working order we reserve the right to charge you for the the original collection of the goods.

babyworld cannot accept responsibility for lost or misdirected returns. For your own protection, you should arrange for any goods to be returned by first class registered post or by courier.

This returns policy is in addition to your statutory rights, which will remain unaffected.

While we make every effort to prevent shipping damage, on rare occasions it may occur. For your own protection, please do not sign for merchandise until you have inspected it for damage, and retain the original shipping carton. If there appears to be shipping damage, please contact Brenda on 01491 821877 or email brenda@babyworld.co.uk within 24 hours.

Any delivery discrepancies must be reported to babyworld by email within 28 days of receipt of delivery.

 

Product Warranty

All products available for purchase via the babyworld website come with a manufacturer’s warranty of at least 6 months and conform in all material respects with all applicable UK regulations and requirements for baby and nursery equipment.

If part of a product becomes defective over time, please contact Brenda by email brenda@babyworld.co.uk or telephone 01491 821877 and we will provide you with the manufacturers contact details.

 

How to Receive an RMA Number

Please provide us with the following information in order to receive a Return Merchandise Authorization (RMA) number. All return requests should be submitted via e-mail: brenda@babyworld.co.uk.

1. Order number.
2. The name of the product you wish to return
3. Customer name
4. Reason for return (defective, broken etc.)
5. Whether you want a refund or a replacement
6. Customer's e-mail address
7. Date received
8. Potential date of return

 

RMA Policy

1. Please request an RMA number before you return the item
2. Request for an RMA number must be made within 14 days. If damaged in shipping request a number within 24 hours of receiving the goods.
3. Please allow up to 48 hours for an RMA number to be issued if requested by email.
4. RMA numbers are good for 10 days.
5. All items must be in original condition, with all packing materials, manuals, registration cards, etc. included. If items are missing e.g. instruction manuals we reserve the right not to refund the full cost of your order.
6. Please remember to include your packing slip from the original order.
7. You must write your RMA number on the outside of the package. The RMA number is good for only one (1) item and must match the product authorized for return.
8. For your own safety if retuning goods please send by recorded delivery. If the product is damaged please contact us and we will endeavour to have the item collected from you.
9. Please allow up to 14 days for credit and replacement.